Privacy Policy Overview
How we protect and manage your information
Introduction to Our Privacy Policy
This policy explains how we collect, use, and protect your personal data in accordance with UK regulations.
Your privacy is important to us, and we are committed to safeguarding your information at every step.
What Data We Collect
We collect information you provide directly and data generated automatically when you use our services.
Information You Provide
- • Contact details submitted via forms
- • Booking and subscription preferences
- • Feedback and correspondence messages
- • Payment details for subscription billing
- • Additional personal data as required by service
Information Collected Automatically
- • Technical data such as browser type and device information
- • Usage statistics and page visit logs
- • Session information and IP address
- • Cookie preference settings
- • Error and diagnostic reports
How We Use Your Data
Your data is used to deliver, improve, and secure our services and to communicate important updates to you.
- • Managing your subscription and appointments
- • Processing payments securely
- • Providing support and responding to queries
- • Improving our website and offerings
- • Sending service-related communications
- • Complying with legal obligations
- • Conducting basic analytics for service improvement
Our Commitment: We protect your data and only use it for necessary business operations or with your consent.
When We Share Data
Personal data is only shared with essential service providers and legal authorities as required.
Service Providers
Partners assist with payment processing, communications, and website hosting under strict agreements.
Legal Obligations
We may disclose information when required by law or regulation.
Anonymous Statistics
Aggregated data may be used for analysis but does not identify individuals.
Your Data Rights
You have rights over your personal data, including access, correction, and deletion as described below.
- • Request access to your personal data
- • Request correction of incorrect information
- • Request deletion of your data
- • Request data portability
- • Object to certain data uses
- • Request restriction of processing
Contact us to exercise your data rights or for questions about our privacy practices.
How We Protect Your Data
We implement technical and organisational measures to maintain data security and integrity.
Technical Protections
- • Encryption of data in transit
- • Secure data storage systems
- • Automated security monitoring
- • Regular vulnerability assessments
Organisational Safeguards
- • Staff training on data protection
- • Access controls and confidentiality
- • Incident response procedures
- • Regular policy reviews
Data Retention Policy
We retain your data only as long as necessary for the purposes outlined in this policy or as legally required.
- • Account information until closure
- • Session notes for service history
- • Correspondence for reference period
- • Transaction details for required time
- • Preferences until you opt out
Data is securely deleted when no longer required.
International Data Transfers
Personal data may be transferred outside the UK only with appropriate safeguards in place.
- • Standard contractual clauses
- • Data processing agreements
- • Compliance with UK GDPR
- • Secure transfer protocols
Cookies and Tracking Technologies
We use cookies for site functionality and analytics as described in our cookie policy.
Types of Cookies
- • Necessary for website operation
- • Monitor site performance
- • Remember user preferences
- • Enable enhanced features
Manage cookies in your browser settings at any time.
How We Update This Policy
We may update this policy. Changes will be posted on this page and take effect on the date shown below.
- • Update notice on our website
- • Email for significant changes
- • Revised policy date display
- • Archive of previous versions
You should review this policy regularly for updates.
Contact for Privacy Matters
For privacy-related questions, use the contact details provided below.
orinelavoxa
9-10 St Andrew Square, Edinburgh, EH2 2AF United Kingdom
Phone: +44(0)6080 990564
Email: content@orinelavoxa.com
Last updated September 26, 2025
Effective from September 26, 2025